Refund and Returns Policy

Refund Policy​

 

We have a 14-day return policy, meaning you have 14 days after receiving the item to request a return.

 

The item must be in the same condition as you received it – unused, with tags, and in its original packaging – for your return to be accepted. You will also need the receipt or proof of purchase. The order amount will be refunded as soon as we verify that everything is in perfect condition.

 

To start a return, you can contact us at POKEDEALTCG@GMAIL.COM. Please note that return shipping costs are the responsibility of the customer.

 

If your return is approved, we will send you a shipping label along with instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.

 

For any questions regarding returns, you may contact us at POKEDEALTCG@GMAIL.COM.

 

 

 

Please inspect your order as soon as you receive it, and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to assess the problem and resolve it.

 

 

 

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please contact us.

 

Unfortunately, we cannot accept returns of sale items or gift cards.

 

 

 

The fastest way to ensure you get what you want is to return the item you have. Once your return is approved, place a separate order for the new item.

 

 

 

Regardless of the above, if goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without needing to provide an explanation. As with our standard policy, the item must be in the same condition as received – unused, with tags, and in original packaging. You will also need the receipt or proof of purchase.

 

 

 

We will notify you once we have received and inspected your return, and let you know if your refund has been approved or denied. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that your bank or credit card issuer may require additional time to process and post the refund.

 

If more than 15 business days have passed since we approved your return, please contact us at info@pokedealtcg.com.